Privacy Policy

Introduction

At Jantivo Casino Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our property, use our services, or interact with our website.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect various types of personal information, including:

• Name, address, email address, and phone number
• Date of birth and government-issued identification
• Payment information and financial details
• Loyalty program membership information
• Gaming preferences and history
• Accommodation preferences and special requests
• Photographs and video recordings from security cameras

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information
• Pages viewed and time spent on our website
• Referral sources

How We Use Your Information

We use the collected information for various purposes:

• Processing your reservations and requests
• Providing personalized services and experiences
• Managing your loyalty program membership
• Ensuring compliance with gaming regulations
• Improving our services and operations
• Sending promotional communications (with your consent)
• Maintaining security and preventing fraud
• Meeting legal and regulatory requirements

Information Sharing

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Processing payments
• Managing reservations
• Providing marketing services
• Analyzing website usage
• Maintaining security systems

Legal Requirements

We may disclose your information if required by law or in response to valid requests from public authorities.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure storage systems
• Access controls and authentication
• Regular security assessments
• Employee training on privacy and security

Your Rights

You have certain rights regarding your personal information:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your information
• Object to processing of your information
• Withdraw consent for marketing communications
• Request data portability

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer: