At Jantivo Casino Hotel, we are committed to providing an entertaining and enjoyable gaming environment for all our guests. We recognize that gambling should be a fun leisure activity and not a means to solve financial problems or cause distress.
We believe that gambling becomes a problem when it negatively affects a person's finances, work, relationships, or health. Our responsible gaming program is designed to help prevent gambling-related harm and provide support for those who may need assistance.
Jantivo Casino Hotel is dedicated to promoting responsible gaming practices and creating a safe environment for all our guests. Our commitment includes:
We encourage all our guests to follow these guidelines for a safe and enjoyable gaming experience:
Decide how much money you can afford to lose before you start playing, and stick to that limit.
Decide how long you want to play and take regular breaks. Gambling should be part of your entertainment, not your entire day.
Ensure gambling is just one of many recreational activities you enjoy, not your primary form of entertainment.
Accept that losing is part of the game and avoid trying to win back lost money.
Avoid gambling when you're upset, stressed, or under the influence of alcohol or drugs.
Never borrow money or use credit cards to fund your gambling activities.
If you or someone you know is experiencing gambling-related problems, there are many resources available for support:
24/7 confidential support: 1-800-522-4700
Website: www.ncpgambling.org
A fellowship of men and women who share their experience, strength, and hope to solve their common problem.
Website: www.gamblersanonymous.org
Support for family members and friends affected by someone else's gambling.
Website: www.gam-anon.org
Our trained staff are available to provide information, support, and referrals.
Contact: [email protected] or ask for the Responsible Gaming Ambassador at the casino.
Jantivo Casino Hotel offers a self-exclusion program for guests who wish to restrict their access to our gaming facilities. This program allows individuals to voluntarily ban themselves from our casino for a specified period.
During the self-exclusion period, you will be removed from our marketing lists, denied casino credit, check-cashing privileges, and player club benefits, and will be denied entry to the gaming floor.
For more information about our self-exclusion program, please contact our Responsible Gaming Ambassador at [email protected] or ask for assistance at the casino.
All Jantivo Casino Hotel employees receive training on responsible gaming as part of their orientation and ongoing professional development. Our staff are educated to:
Our Responsible Gaming Ambassadors receive specialized training to provide more in-depth support and guidance to guests who may be experiencing gambling-related problems.
Jantivo Casino Hotel strictly prohibits gambling by individuals under the age of 21. We have implemented a comprehensive approach to prevent underage gambling:
Minors may not loiter in gaming areas, even when accompanied by adults. Designated non-gaming areas within our property welcome guests of all ages.
If you have questions about our responsible gaming program or need assistance, please don't hesitate to contact us:
Responsible Gaming Ambassador:
Email: [email protected]
Phone: +1 (555) 123-9876
Casino Manager:
Email: [email protected]
Phone: +1 (555) 123-8765
You can also speak with any casino floor supervisor or visit the player services desk for immediate assistance.
At Jantivo Casino Hotel, we believe that gaming should be an enjoyable entertainment experience. We are committed to promoting responsible gaming practices and providing a supportive environment for all our guests.
Our responsible gaming policy is regularly reviewed and updated to ensure it reflects current best practices and research in the field. We welcome your feedback and suggestions on how we can continue to improve our responsible gaming program.
Thank you for choosing Jantivo Casino Hotel. We are dedicated to providing you with a safe, enjoyable, and responsible gaming experience.